Privacy Policy

Effective November 13, 2026

Y10.ai, operated by Y10AI LLC (“Y10,” “we,” “us,” or “our”), takes the privacy of the people and businesses we work with seriously. This policy describes how we handle personal data when you visit y10.ai or use our services.

1. Summary

• We collect personal data mainly when you contact us, sign up for or buy our services, connect your accounts, and browse our website.
• We use it to run our services and our business, as described below.
• We share it only with service providers and partners that help us deliver our services.
• You can opt out of marketing messages and use the privacy rights your local law gives you.
• We protect data with reasonable safeguards and keep it only as long as we need it.
• We do not sell personal data, and we do not knowingly collect data from children under 13.

2. Personal data we collect

What you give us. When you book a call, email us, sign up, buy a plan, ask for support, or apply for a job, we collect what you share. This can include your name, email address, phone number, company details, account information, files you upload, and feedback. Payments are handled by third-party payment processors; we do not store full card numbers.

What we collect automatically. Our website uses cookies and similar tools to record your IP address, browser and device type, pages viewed, clicks, referring site, and approximate location.

What we get from connected services. When you connect an account to Y10, such as Google Ads, Google Search Console, Google Analytics, Meta Ads, LinkedIn Ads, or your website platform, we receive the data you authorize so our agents can do the work you asked for.

3. How we use personal data

• Set up your account and deliver our services.
• Answer questions, support you, and send service messages.
• Keep our services secure, prevent fraud, and enforce our agreements.
• Analyze and improve our website and services.
• Send marketing messages, with your consent where the law requires it.
• Meet our legal obligations.

4. How we share personal data

We share personal data with service providers that run parts of our business for us, such as hosting, analytics, payments, email, text messaging, and AI models. They may use it only to provide those services to us. We also share it with people in your workspace when you ask us to, with authorities when the law requires it or to protect rights and safety, and with a buyer or successor if our business is merged, financed, or sold.

We do not sell personal data, and we do not share it for cross-context behavioral advertising, as those terms are defined under U.S. state privacy laws.

5. Your choices and rights

Depending on where you live, you may have the right to access, correct, delete, or get a copy of your personal data, and to opt out of certain uses. To make a request, email recruit@y10.ai. We may need to confirm your identity first.

• Marketing email: use the unsubscribe link in any marketing email.
• Cookies: block or delete cookies in your browser settings.
• Do Not Track: our website does not currently respond to browser Do Not Track signals.

6. Security

We use physical, technical, and organizational safeguards to protect personal data. No system is perfectly secure, so we cannot promise that data will never be accessed, lost, or changed without permission.

7. International transfers

We and our service providers store and process data in the United States and other countries where they operate. When the law requires it, we protect these transfers with approved safeguards such as standard contractual clauses.

8. Analytics and aggregated data

We use PostHog to understand how people use our website and services. We may keep and share aggregated or de-identified data that cannot reasonably identify you.

9. Residents of the EEA, UK, and Switzerland

If you live in these regions, we process your personal data based on our contract with you, our legitimate interests, your consent, or our legal obligations. To use your data protection rights, email recruit@y10.ai.

10. U.S. state privacy rights

Residents of California and other U.S. states with privacy laws may have the right to access, correct, or delete their personal data and to opt out of certain processing. California residents may also ask, once a year, about disclosures for direct marketing. Email recruit@y10.ai to make a request. We will not treat you differently for using these rights.

11. Children

Our services are for businesses and are not directed at children under 13. If you believe a child has given us personal data, contact us and we will delete it.

12. Retention

We keep personal data as long as we need it to provide our services, for the purposes in this policy, to meet legal obligations, and to resolve disputes. Then we delete or de-identify it.

13. Changes to this policy

We may update this policy. For significant changes, we will give you notice before they take effect, unless the law requires a change sooner. The effective date above shows the latest version.

14. Google user data

Y10’s use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.

15. AI models

Our agents use AI models from third-party providers. To do the work you request, such as writing content, managing ads, or replying to leads, we may send those providers your content and related usage data. You can ask questions or opt out by emailing recruit@y10.ai.

16. Text messages

If you give us your mobile number and agree to receive texts, we keep your number and a record of your consent. We use them to send messages about your inquiry, account, or services, such as appointment confirmations, reminders, and follow-ups.

We do not share your text-message opt-in data or consent with third parties, except providers that help us deliver the messages. Message frequency varies, and message and data rates may apply. Reply STOP to opt out; you will get one confirmation and no more texts unless you sign up again. Reply HELP or email recruit@y10.ai for help. Carriers are not liable for delayed or undelivered messages.

17. Contact us

Y10AI LLC. Email recruit@y10.ai.